Questions, answered.
Will my cat or dog actually use it?
Most pets find it within a day or two; the sound of moving water does the work. Cats in particular often prefer water that moves over water that sits. Keep the old bowl out next to it for the first week so nobody goes thirsty while they decide. If they still prefer the bowl after 60 days, send it back for a full refund.
Can a dog and a cat share one?
Yes. Plenty of homes do. If your pets eat or sleep in different rooms, or one of them guards the bowl, the 2-fountain set gives each of them their own spot.
How do I keep it clean?
Once a week: empty the bowl, rinse the bowl and spout under the tap with a little dish soap, dry, and refill. Hair tends to collect around the pump, so give that a rinse too. The stainless steel doesn't hold on to smells the way plastic does.
How do I know when to refill it?
The window on the front shows the water level, lit so you can see it at night too. Top it up before the level gets near the bottom so the pump never runs dry.
Does it plug in?
Yes, it comes with a US plug. Place it within reach of an outlet. A cord keeps working; there is no battery to die.
Where do you ship and how fast?
Free shipping anywhere in the United States. Orders leave within 1 to 2 business days and arrive 6 to 10 days after that. You get a tracking link by email.
What if it's not right for my pet?
You have 60 days from delivery to try it at home. If it doesn't work out, contact us and we refund you in full. The pump is covered for a year.
Is this a medical product?
No. Fresh Flow is a water bowl that keeps water moving. It doesn't treat or prevent anything. If your pet is drinking much more or much less than usual, talk to your vet.