Refund policy and 60-day home trial

Last updated: September 30, 2026

The 60-day home trial

Try Fresh Flow with your dog or cat for 60 days from the day it is delivered. If your pet does not drink from it, or if you simply do not like it, you can send it back for a full refund. No forms, no restocking fee, no questions you have to justify.

How to return

1. Contact us through the contact page with your order number.
2. We email you a prepaid return label within one business day.
3. Rinse the fountain, put it back in the box with the pump and cable, and drop it off.
4. Once the parcel is scanned by the carrier, we refund the full amount to your original payment method. Refunds usually show within 5 to 10 business days depending on your bank.

The fountain does not need to be unused. It does need to be complete: bowl, top, pump and cable.

1-year pump warranty

The pump is covered for one year from delivery against defects in materials and workmanship. If it stops working, contact us with your order number and, if possible, a short video. We send a replacement at no cost. You do not have to send the old one back. Damage from dropping the fountain, running the pump dry for extended periods, or using it outdoors is not covered.

Damaged or wrong item

If your order arrives damaged or you received the wrong item, send us a photo within 7 days of delivery and we replace it at no cost, replacement first.

Cancellations

Contact us within 12 hours of ordering and we cancel and refund the order in full. After that the order is usually already on its way, and the 60-day trial applies instead.

Contact

Use the contact page. We reply within one business day.